Packages
Salesforce looks different for every organization but the need for clarity, momentum, and trusted support is universal.
At Liacal, we offer flexible support packages that meet teams where they are today and grow with them as Salesforce becomes more critical to their business. Reach out to discuss options.
How Our Packages Work
-Monthly support packages with defined hours
-Work prioritized collaboratively
-6-12 month contract
-Upgrade or adjust as your needs evolve
-Ability to boost hours at our standard hourly rate whenever needed
Not sure where to start? Most teams begin with Foundations and move into Momentum as they grow.
Foundations
Our Foundations package is all about keeping Salesforce steady and reliable. Support to maintain stability and confidence in Salesforce.
Includes:
-Break/fix support
-User assistance and troubleshooting
-Minor configuration (fields, layouts, reports)
-Basic automation updates
-Email or Slack support
Hours/Month: 10
Monthly Rate: $1,500
Good fit if: You’re a smaller organization or just getting started with Salesforce and need it to “just work.”
Momentum
Our Momentum package gives you continuous improvement that moves the business forward. Ongoing enhancement and optimization for growing teams.
Includes everything in Foundations, plus:
-Automation and Flow enhancements
-Reporting and dashboard iteration
-Data hygiene and cleanup
-Salesforce release impact reviews
-Prioritization and advisory guidance
-Optional monthly working session
Hours/Month: 25
Monthly Rate: $3,500
Good fit if: Salesforce supports multiple teams and you’re actively improving processes while looking to get more value out of the platform.
Elevate
Our Elevate package brings a strategic Salesforce partnership for organizations where Salesforce is core to the business.
Includes everything in Momentum, plus:
-Solution architecture and design guidance
-Cross-cloud and integration oversight
-Roadmap planning
-Change enablement and adoption support
-Documentation and technical handoff
-Named Solution Architect
-Priority response times
Hours/Month: 40+
Hourly Rate: $130
Good fit if: Salesforce is mission-critical and you need strategic guidance, not just execution.
On-Demand
Our On-Demand gives you tactical Salesforce help, when you need it, how you need it. Best for teams who need flexibility without a monthly commitment.
Includes:
-Hourly Salesforce support
-One-off requests or short-term needs
-Configuration, troubleshooting, and advisory support
-Scheduled support sessions with live troubleshooting
Hours/Month: N/A
Hourly Rate: $175
Good fit if: Your support needs vary from month-to-month
